F.A.Q.

Frequently Asked Questions

1. What are the Check In and Check Out times?
Check In  :     2 pm or later

Check Out:    By 10 am unless otherwise agreed

Depending on subsequent bookings we may be able to allow a later check out.

Please call or email to discuss your requirement and we will make every effort  to accommodate your request.

Luggage can often be left at the office before or after check in/out, please ask if required.

2. Smoking?
There is no smoking inside any of our apartments.
There are however outdoor tables and chairs available for those who need to smoke.

Usually our guests understand and work with us to keep the apartment smoke free.
If there is evidence of smoking inside the apartment then a $100 fee will be charged for extra cleaning.

3. Are children welcome?

This property is not suitable for young children and we have no cots or facilities for them

There are no play areas on the property.

4. How do we charge for Electricity?

For short stays up to two weeks-electricity is included in the rate.

For long stays electricity is included up to the average usage
                        ( average usage is only $3-$5 per night).
                        Usage over $5 per night will be charged at cost.

5. Are the Apartments Serviced?

The apartments are Self Serviced.

There are facilities provided to do your own cooking and cleaning and washing.

For long stays fresh linen and towels will be provided fortnightly.

On departure we trust our guests to leave the apartment in a reasonable clean and tidy condition.

For example :

    Food stuff to be removed from the refrigerator,

    Dishes washed

    Bins emptied 

    Oven and Microwave left clean
    Bathroom wiped clean 

There is no need to strip the beds or wash bedding and towels, we will do that after you leave.

If the apartment is not left reasonably clean there will be an exit cleaning charge of $100 

6. How does the Deposit work? 

The deposit will reserve the apartment for you. This is usually $200 for long stays or for short stays it may be the equivalent of one night accommodation. The amount will be stated on your offer.

What if I need to cancel?
If you give us 14 days notice of cancellation you will receive a full refund of the deposit.
If you give less notice the deposit will be retained. 

What if I have paid in full and either do not arrive or cancel at the last minute(day or two before)?
If you have made a pre payment and either do not arrive or give us very short notice of cancellation then the amount of the refund will be discussed depending on the circumstances and the length of the booking.

As a guide:
For  bookings up to one week, you would receive a full refund less one night.
For longer bookings, there will be a penalty deducted from the refund in addition to the deposit (up to the equivalent of four nights accommodation depending on the length of the cancelled reservation). All other prepayment will be returned.

7. When is full payment expected?

On arrival we expect full payment in advance.
We do take credit or debit cards(Visa and Master Card). No transaction Fees

When the invoice will be paid by someone other that the guest then we will need a prior arrangement so please contact us to discuss on +61 412 953 100

8. How long does it take to reach Kenata by taxi from Perth  airport and how much should I expect to pay?

Taxis from Perth airport ( international or domestic terminals ) to Kenata  take approx 25-30 mins
and cost approx A$45-A$50

Uber now operates from the airport and may be a little cheaper

9. Do we need to bring any linen?

All linen is provided - sheets, towels, tea towels

10.  What is the Australian dollar exchange rate?
     currency conversion calculator

11. What does Free Wi-Fi mean?
   
The Wi-Fi service is free and provided for the convenience of guests for everyday use, e-mails and light web access. It is not intended for gaming or heavy downloads. We trust our guests not to download movies or other Copyright material.

12. Buses to the Hospital complex or to Subiaco ?

To the QEII hospital complex:

  FREE Purple CAT  bus service to the QEII hospital complex see transport info

to Subiaco:

Bus Route 97 Subiaco Shuttle:
Travels from the Subiaco Train Station – Rokeby Road – Nicholson Road – Hospital Avenue (QEIIMC) – Hampden Road – UWA and return.
The Subiaco Shuttle Bus runs every 15 minutes from 7:00am to 6:30pm on weekdays. Does NOT run on weekends.

*NEW* morning and evening services during the week now include a round trip to Leederville station

13. What about bus services into Perth?
There are several bus service options
Route 24 from Broadway
Route 102 and Route 103 from Mounts Bay Road/Stirling Hwy (walk up Fairway and take the underpass across the road)

OR you can take the Free Purple CAT depending on where you want to go in Perth

14. Where can I get some food?

     We always provide tea, coffee, milk and biscuits for your arrival.
 
     Broadway Fair is a five minute walk away. The IGA supermarket there is open until 10pm daily.
     There are plenty of takeaway outlets there as well and many cafes within easy walking.
 
     There is also a 24 hr  IGA  supermarket on the corner of Taylor Road and Stirling Hwy
   
     Need groceries or food delivered? 

     You will find an information booklet in the apartment about ordering groceries online

     There are also numerous cafes in the area which deliver via  ubereats or menulog

15. What if I need a doctor?
   
     Nedlands Medical Centre is located at Broadway Fair Shopping Centre  ( 8am to 5pm)
     (Suite 25, on floor above the IGA supermarket) - phone +61 8 93898964

      For Emergency call 000
      For after-hours medical care,  call Perth After Hours Medical Services at 1300 000 362